Issue Under Investigation – Vena Desktop Add-in

Incident Report for Vena Solutions

Resolved

This incident has been resolved.

Posted Dec 18, 2025 - 02:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 18, 2025 - 02:25 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 17, 2025 - 18:02 UTC

Investigating

We are currently investigating an issue affecting the latest version of the Vena Desktop Add-in where users with Excel set to non-English language are missing MDR mapping data in their templates. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

Posted Dec 17, 2025 - 15:43 UTC

This incident affected: US1, US2, US3, US4, US5, EU1, EU2, EU3, CA3, CA4, and SS.