Vena Copilot Service Degradation

Incident Report for Vena Solutions

Resolved

This incident has been resolved.
Posted May 14, 2025 - 00:55 UTC

Update

We are continuing to monitor for any further issues.
Posted May 13, 2025 - 22:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 13, 2025 - 21:07 UTC

Update

We are continuing to investigate this issue.
Posted May 13, 2025 - 18:51 UTC

Investigating

We are currently investigating an issue impacting the Vena Copilot Service in US2 and US3 hubs. The service is degraded with end users experiencing intermittent errors in these hubs. We apologize for the inconvenience and appreciate your patience while our engineering teams actively investigate this issue.
Posted May 13, 2025 - 18:35 UTC
This incident affected: US1, US2, US3, and US5.