EU1 - template download error

Incident Report for Vena Solutions

Resolved

The problem impacting template functionality has been fully resolved. Service is now operating normally.

Posted Oct 24, 2025 - 17:06 UTC

Identified

The team has identified the root cause of the problem impacting template downloads and is working diligently to restore normal functionality as soon as possible.

Posted Oct 24, 2025 - 16:26 UTC

Investigating

We are investigating an issue affecting downloading templates on the EU1 hub. Our support teams are engaged, and we will keep you updated on our progress.

Posted Oct 24, 2025 - 14:56 UTC

This incident affected: EU1.