Vena Desktop Add-In – Template Opening Error

Incident Report for Vena Solutions

Resolved

This incident has been resolved.

Posted Oct 07, 2026 - 08:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 06, 2026 - 22:51 UTC

Investigating

We are currently investigating an issue affecting version 1.2026.922.1546 of the Vena Desktop Add-In. An error message ("Please re-login on the Vena website and download the template again to continue.") is shown when users open a Vena template while another workbook (Vena or non-Vena) is already open in Excel. This issue can be avoided by ensuring another workbook is not already open while opening a Vena template.

Posted Oct 06, 2026 - 21:10 UTC

This incident affected: US1, US2, US3, US4, US5, US6, EU1, EU2, EU3, CA3, CA4, and SS.